RETURNS & EXCHANGES
RETURNS
ALL ITEMS PURCHASED AT REGULAR PRICE ARE ELIGIBLE FOR RETURN AS LONG AS THE ITEM IS NOT WORN OR WASHED AND STILL IN NEW CONDITION. ALL TAGS AND OR BADGES MUST STILL BE ATTACHED AND PURCHASED ITEM STILL IN IT'S ORIGINAL PACKAGING.
ITEMS PURCHASED ON SALE ARE NON REFUNDABLE AND NOT ELIGIBLE FOR RETURN.
OUR RETURN POLICY STARTS AFTER YOUR PURCHASE IS DELIVERED. IF 7 DAYS HAVE GONE BY SINCE YOUR PURCHASE WAS DELIVERED AND YOU HAVE NOT CONTACTED US AT RETURNS@DEADRUMORS.COM, UNFORTUNATELY WE CAN NOT OFFER YOU A REFUND OR EXCHANGE. YOU MUST SUMBIT A RETURN REQUEST WITHIN THOSE 7 DAYS FOR YOUR PURCHASE TO BE ELIGIBLE FOR RETURN.
DEAD RUMORS CLUB WILL NOT PAY FOR THE RETURN SHIPPING OF ITEMS AND A 5% RESTOCK FEE WILL BE APPLIED TO ALL ITEMS RETURNED.
IF YOU ARE SHIPPING AN ITEM BACK FOR RETURN YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.
ONCE YOUR ITEM IS RECEIVED AND PROCESSED BY US IT WILL BE REVIEWED AND IF ELIGIBLE YOUR REFUND WILL BE ISSUED.
SHIPPING FEE WILL NOT BE REFUNDED.
EXCHANGESWE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT RETURNS@DEADRUMORS.COM AND WILL CONTACT YOU WITH THE NEXT PROCESS FOR YOUR EXCHANGE.
GIFTS
IF THE ITEM WAS MARKED AS A GIFT WHEN PURCHASED AND SHIPPED DIRECTLY TO YOU, YOU’LL RECEIVE A GIFT CREDIT FOR THE VALUE OF YOUR RETURN. ONCE THE RETURNED ITEM IS RECEIVED, A GIFT CERTIFICATE WILL BE MAILED TO YOU. IF THE ITEM WASN’T MARKED AS A GIFT WHEN PURCHASED, OR THE GIFT GIVER HAD THE ORDER SHIPPED TO THEMSELVES TO GIVE TO YOU LATER. THIS PROCESS THEN FALLS UNDER OUR RETURN POLICY AND WOULD NEED TO BE DONE WITHIN 7 DAYS OF THE GIVER RECEIVING THE PURCHASE. IF PURCHASE IS ELIGIBLE FOR REFUND IT WILL BE SENT BACK TO THE GIVER AND HE/SHE WILL FIND OUT ABOUT YOUR RETURN.